RETURNS & CUSTOMER SUPPORT

ANA does not offer voluntary returns or exchanges. To help you choose with confidence, every product clearly displays its measurements, fit, color and detailed specifications, with realistic product imagery designed to give you the most accurate representation of what you will receive.

If you experience any issue with your order, a dedicated Contact Form is prominently available on our homepage. You can contact us directly and we will review your situation and help find the appropriate solution.

Our priority is to make every purchase as clear and transparent as possible before you order.

• Legal rights apply where required by applicable consumer law. For customers in the European Union, statutory withdrawal and consumer-guarantee rights may apply, including the applicable 14-day withdrawal period for online purchases and legal remedies for defective or non-conforming goods.

TERMS & CONDITIONS

1. GENERAL
These Terms & Conditions apply to purchases made through the ANA online store. By placing an order, you confirm that you have read and accepted these terms.

2. PRODUCTS & PRICING
Product descriptions, measurements, materials, colors and images are provided as accurately as possible. Prices are displayed before checkout and may vary according to applicable taxes, duties or local charges.

3. ORDERS & PAYMENT
Orders are confirmed once payment has been successfully received. ANA reserves the right to cancel an order in the event of an obvious pricing error, stock issue or other exceptional circumstance. Payment is processed securely through the payment methods available at checkout.

4. LEGAL NOTICE
Ana Cerramon - anagracefashion@gmail.com
Saint Jean De Luz, France
SIREN :  Mediator : 

Shopify Inc.
151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada

Mediator :

All designs, graphics, symbols, images and content published on this website are protected by applicable intellectual property laws. Any unauthorized reproduction or use is prohibited.

5. SHIPPING
Orders are shipped to the destinations available at checkout. Delivery times are estimates and may vary depending on destination, carrier, customs procedures or circumstances beyond our control. International customers may be responsible for applicable customs duties or local taxes.

6. RETURNS & WITHDRAWAL
ANA does not offer voluntary returns or exchanges, except where required by applicable law. Mandatory consumer rights, including statutory withdrawal rights and legal guarantees, remain fully applicable where required by the laws of the customer's country. For eligible EU distance purchases, the statutory 14-day withdrawal period applies, subject to applicable legal exceptions.

7. DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact ANA through the dedicated contact form as soon as possible. We will review the situation and provide the appropriate solution in accordance with applicable law.

8. INTELLECTUAL PROPERTY
All designs, graphics, symbols, texts, images and brand elements displayed on the ANA website are protected by applicable intellectual-property laws and may not be reproduced or used without permission.

9. APPLICABLE LAW
These Terms are governed by applicable laws. Nothing in these Terms limits any mandatory consumer protection rights applicable in the country where the customer resides.

10. CONTACT
For questions regarding an order or these Terms, please use the Contact Form available on the ANA website.

Last updated: September 2026