TERMS OF SALE

Last updated: October 2026

1. Seller Information

Products are sold under the brand name ANA.

Seller identification and legal business information are available in our Legal Notice.

2. Products

ANA offers clothing and fashion products made to order.

Product descriptions, images, colours and specifications are provided for informational purposes. Slight variations may occur due to screen settings or manufacturing processes.

3. Prices

All prices are displayed in the currency indicated on the website or at checkout.

Applicable taxes, shipping costs and additional charges will be displayed before the order is completed, where required by law.

Customers are responsible for any import duties or customs charges not included at checkout, subject to applicable consumer protection laws.

4. Orders

Orders are placed through our online store.

By completing a purchase, customers confirm that their order details and shipping information are accurate.

An order confirmation will be sent by email after successful payment.

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraudulent transactions or pricing errors. Any amount paid for a cancelled order will be refunded.

5. Payment

Payment must be completed at checkout using the payment methods available on our website.

Orders are processed only after payment has been successfully authorized.

6. Production

All products are made to order through our manufacturing and fulfilment partners.

Production begins after an order has been confirmed. As a result, modifications or cancellations may not be possible once production has started, without affecting any mandatory cancellation or withdrawal rights under applicable law.

7. Delivery

Orders are shipped from the United States.

Estimated delivery times are:

• United States: 3–5 business days.

• Canada: 10–30 business days.

• Europe: 10–30 business days.

These estimates apply after dispatch and do not include production time.

For further information, please refer to our Shipping Policy.

8. Returns & Refunds

Returns, refunds and exchanges are subject to our Returns & Refunds Policy.

Customers retain all mandatory statutory rights, including applicable withdrawal rights and legal guarantees.

9. Consumer Guarantees

Products are covered by the mandatory consumer protection and conformity guarantees applicable in the customer's country of residence.

Nothing in these Terms of Sale excludes or limits rights that cannot legally be waived.

10. Complaints & Customer Support

For any questions, complaints or issues concerning an order, customers may contact us through our website's contact page.

We will make reasonable efforts to resolve complaints promptly and in accordance with applicable consumer protection laws.

11. Applicable Law

These Terms of Sale are governed by the laws applicable to the seller's place of establishment, without prejudice to mandatory consumer protection provisions applicable in the customer's country of residence.

12. Contact

For any questions regarding purchases or these Terms of Sale, please contact ANA through our website.